Zoos turn to social media to delight, raise money amid virus

Zoos turn to social media to delight, raise money amid virus

PHOENIX — The Phoenix Zoo, struggling like others worldwide during coronavirus closures, has found an unlikely saviour in a sloth.

While Fernando may be a slow mover offline, the 4-year-old Linne’s two-toed sloth has risen rapidly on the internet. Since Fernando joined Cameo, a video-sharing platform where people pay for celebrity shoutouts, the zoo has received 150 requests for a personalized clip. His popularity let the zoo boost his fee from $25 to $50.

“I think we’ve gotten more creative, kind of thinking a little bit outside the box. We’re trying things we never have before,” said Bert Castro, Phoenix Zoo’s president and CEO.

Social media is one way zoos worldwide are engaging with people who can no longer visit — their main source of income — and raise some much-needed cash. Zoos and aquariums have brought adorable distraction by posting photos and videos of animals, but the closures mean they’re still in jeopardy. While a smattering of zoos, from Utah to Germany, have started reopening with social distancing rules, there’s no telling when they will reach their usual levels of visitors and revenue.

Besides jobs, the well-being of the animals is at stake.

“They can’t just send their employees home and turn off the lights and lock the doors. They have to care for animals,” said Dan Ashe, president of the Association of Zoos and Aquariums.

The association’s 220 U.S. zoos and aquariums, which typically host a combined 200 million people annually, all closed, Ashe said. A recent survey showed more than 60% have laid off or furloughed employees.

About 60% of its members have applied for loans through the federal coronavirus relief package intended to limit layoffs at small businesses and nonprofits.

The Phoenix Zoo, a $1 million-a-month operation, has been losing $80,000 a day since shuttering March 18, Castro said. The facility in the nation’s fifth-largest city has been approved for $2.7 million in loans under the federal program and has raised hundreds of thousands online for its 3,000 animals.

Castro believes behind-the-scenes Facebook Live videos make people feel more connected to the zoo. In the past month, viewership has spiked 350%, and its Instagram following is growing. Fernando’s Cameo appearances may be a tiny boost, but “it’s so popular we’ll continue it for as long as we can,” Castro said.

The Oakland Zoo in the San Francisco Bay Area recently brought back more than 200 full-time employees — at least until June — after getting loans under the federal program. It also started an online subscription program offering daily behind-the-scenes videos with animals and zookeepers. It’s $14.95 a month; $9.95 for zoo members.

“Our objective is to just make it to the point where they allow us to reopen for business and the people can come and enjoy the animals,” zoo president Joel Parrott said.

The Toronto Zoo is live-streaming moments like weigh-ins of red pandas, drawing tens of thousands of new social media followers, spokeswoman Amanda Chambers said. The strategy also helps spotlight lesser known animals.

“It’s the opportunity to highlight species that often don’t get high-profiled,” CEO Dolf DeJong said. “For us, it’s being able to talk about Blanding’s turtles, an endangered species from our community that we’re breeding.”

California’s Monterey Bay Aquarium is captivating people by live-streaming African penguins and sharks. It also created YouTube “MeditOceans” videos for meditating to sights and sounds of ocean creatures. Divers jazzed up their kelp forest maintenance routine with a dance to the Sugarhill Gang’s “Jump On It” in a popular video.

The financial scramble is reverberating for zoos worldwide.

Bioparque Estrella, a safari theme park outside Mexico City, is hoping to get by with enough funding until a tentative reopening this month. It’s been using social media primarily to promote reduced-price advance tickets. More than 1,000 tickets have been sold — far below the 10,000 visitors seen at Easter last year.

In Germany, the government is letting zoos reopen with social distancing restrictions. Zoos were trying reduce costs during the closures — the biggest being staff salaries — and some sought public donations, said Volker Homes, head of Germany’s Association of Zoological Gardens.

Recent reports that a cash-strapped German zoo planned to feed some animals to others sparked outrage. But Homes said last month that there’s no reason to fear for any animal’s safety.

In Poland, where zoos have been closed since mid-March, the lack of income from tickets is threatening their future, and they’re asking people for financial support.

Private-owned zoos are in especially dire straits. The popular Zoo Safari in central Poland, known for breeding rare white lions and tigers, lost most of its income overnight. It’s offering advance ticket vouchers for the 2020 and 2021 seasons to help fund care for its 600 animals. It also launched a crowdfunding page.

The ZSL London Zoo has used social media to promote itself and front-line workers. It’s near several hospitals and has let medical employees use its parking lot, where many glimpse giraffes Maggie and Molly through the fence during lunch breaks, according to the zoo’s Facebook page. It’s shared photos and videos of the giraffes in front of a sign honouring medical workers. ___ Associated Press writers Terry Chea in Oakland, California, Frank Jordans in Berlin and Monika Scislowska in Warsaw, Poland contributed to this report. ___ Follow Tang on Twitter at https://twitter.com/ttangAP.

Terry Tang, The Associated Press

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

40 new COVID-19 cases confirmed in Alberta

Province’s central zone still has no active cases

Alberta reports just seven new COVID-19 cases

‘Today’s numbers mark an occasion to be celebrated’

PHOTOS: Sylvan Lake grads celebrate amidst pandemic

A group of local businesses band together to throw two days worth of celebrations for the graduates

Sylvan Lake RCMP continue to search for missing man

43-year-old Steven Michael Hull is still missing and Sylvan Lake RCMP are seeking public assistance

Poplar Ridge School receives county funding for new playground equipment

Two new gaga ball pits and a resurfaced basketball court will be going in at Poplar Ridge School

Facing changes together: Your community, your journalists

Sylvan Lake News is firmly committed to seeing you through the changes ahead, but we need your help

Facing changes together: Your community, your journalists

Sylvan Lake News is firmly committed to seeing you through the changes ahead, but we need your help

Red Deerians protest against racism on Saturday

This was the third protest in the city this week

‘It’s brewing’: Inmates, guards worry about violence after COVID-19 lockdown

‘Thirteen weeks in a cage the size of your (bathroom) has been pretty devastating’

Feds sign $105-million deal with Bombardier for two new Challenger jets

Department of National Defence announced the deal with Bombardier on Saturday

‘Alarmed:’ Health critic calls for more data on COVID-19 in trucking industry

Public Health Agency of Canada does not collect information on long-haul truckers

Montreal man believes rough arrest caught on video was racially motivated

Montreal man believes rough arrest caught on video was racially motivated

N.B. police shooting of Indigenous woman leads to questions on ‘wellness checks’

N.B. police shooting of Indigenous woman leads to questions on ‘wellness checks’

Most Read