An Edmonton Police Services logo is shown at a press conference in Edmonton on October 2, 2017. THE CANADIAN PRESS/Jason Franson

An Edmonton Police Services logo is shown at a press conference in Edmonton on October 2, 2017. THE CANADIAN PRESS/Jason Franson

Communication breakdown caused ‘unacceptable’ delay: Edmonton police

Two Good Samaritans will also be thanked for their patience and for assisting the woman

A woman who waited more than an hour for emergency responders after she was assaulted and found outside covered in blood will be getting an apology, Edmonton police said.

Supt. Darrin Balanik said in a statement Friday that there was a breakdown in communication with police and ambulance staff, resulting in an “unacceptable delay.”

The statement comes after a man found the victim early Wednesday morning on a walkway calling out for help.

John Saunders, who has a background as a firefighter, said he was on his way to a gym when he found her on the ground with blood on her legs, chest and face.

He checked the woman over and called 911, but Saunders said he was told that because it was a possible assault, paramedics would have to wait for a police escort.

“I said, ‘What about my safety?’ And she said, “Well, you don’t have to be there; there’s no obligation for you to be there.’”

He said he called 911 twice more and, 90 minutes later, another bystander went to a nearby fire station and got firefighters to help the woman.

Balanik said police will review the response time to see where improvements can be made.

“We have also reached out to Alberta Health Services to see how we can improve operational communications between our two agencies,” he said.

“Paramedics were correctly dispatched to the scene, but were standing by, waiting for police to ensure the location was safe for them to proceed.”

Balanik said he has also reached out to the two Good Samaritans to thank them for their patience and for assisting the woman.

“We have learned from this, and we will improve,” he said.

The Canadian Press

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19. (Image courtesy CDC)
Alberta reports 1,731 new COVID-19 cases on Saturday

The province’s central zone has 992 active cases

Alberta’s chief medical officer of health, Dr. Deena Hinshaw, said growing COVID-19 case numbers continue to be a concern in the province. (Chris Schwarz/Government of Alberta)
Alberta announces 1,077 new COVID-19 cases Thursday

There are currently 14,052 active cases in the province

File Photo
Sylvan Lake Town Council asks for a mask bylaw to be brought forward for consideration

The bylaw would require face coverings in all indoor Town-owned and operated facilities

The Sylvan Lake Food Bank with fully stocked shelves. File Photo
Sylvan Lake Food Bank to open for donations in lieu of Stuff-A-Bus

The annual stuff-a-bus event has been postponed until sometime in the new year

A person enters a building as snow falls in Ottawa, Sunday, Nov. 22, 2020. Ottawa has been successful in limiting the spread of COVID-19 during its second wave thanks to the city’s residents who have been wearing masks and staying home, said Ottawa’s medical officer of health Dr. Vera Etches. THE CANADIAN PRESS/Justin Tang
People to thank for Ottawa’s success with curbing COVID-19: health officer

The city’s chief medical officer said much of the credit goes to the people who live in Ottawa

The Red Deer Games Foundation has made changes to its grant program as a result of the ongoing COVID-19 pandemic. (Photo supplied)
Red Deer Games Foundation adjusts grant program due to COVID-19 pandemic

The foundation postponed the spring 2020 grant program due to the COVID-19 pandemic

Alexandre Bissonnette, who pleaded guilty to a mass shooting at a Quebec City mosque, arrives at the courthouse in Quebec City on February 21, 2017. THE CANADIAN PRESS/Mathieu Belanger - POOL
Court strikes down consecutive life sentences; mosque shooter has prison term cut

The decision was appealed by both the defence and the Crown

Gold medallists in the ice dance, free dance figure skating Tessa Virtue and Scott Moir, of Canada, pose during their medals ceremony at the 2018 Winter Olympics in Pyeongchang, South Korea, Tuesday, Feb. 20, 2018. THE CANADIAN PRESS/AP-Charlie Riedel
Olympic champions Virtue, Moir and Tewksbury among 114 Order of Canada inductees

Moir and Virtue catapulted to national stardom with their gold-medal performances at the Winter Olympics in 2018

Shoppers line up in front of a shop on Montreal’s Saint-Catherine Street in search of Black Friday deals in Montreal, Friday, Nov. 27, 2020. THE CANADIAN PRESS/Paul Chiasson
Black Friday shopping in a pandemic: COVID-19 closes some stores, sales move online

Eric Morris, head of retail at Google Canada, says e-commerce in Canada has doubled during the pandemic.

skip2
Rimbey Christian School students experience the joy of giving

Grades three and four students raised $2,000 for Somalian children

The corporate headquarters of Pfizer Canada are seen in Montreal, Monday, Nov. 9, 2020. The chief medical adviser at Health Canada says Pfizer’s COVID-19 vaccine could be approved in Canada next month. THE CANADIAN PRESS/Ryan Remiorz
Health Canada expects first COVID-19 vaccine to be approved next month

Canada has a purchase deal to buy at least 20 million doses of Pfizer’s vaccine,

Most Read