On Hold: Veterans facing long waits when calling for help

Feds aim to answer 80% of calls within two minutes, but only 40% last year actually were

New figures show many veterans have had a hard time getting anyone to pick up when they call Veterans Affairs Canada for information or assistance — with nearly one in five hanging up before their call is answered.

The figures uncovered by The Canadian Press through the access-to-information law show a continued trend of current and former service members being put on hold longer than promised when calling the department’s toll-free number.

While it aims to answer 80 per cent of calls within two minutes, only 40 per cent of the more than 440,000 calls received last year were answered within that target.

A further 84,000 calls were designated as abandoned, meaning the caller hung up.

Veterans usually call the number to apply for or get information about benefits and services, or to get updates on their applications.

READ MORE: B.C. city councillor’s motion to bill military for community events ‘shameful’

The department says it recently hired more employees to ensure call centres are fully staffed and now routinely meets the two-minute target, though it could not provide up-to-date figures because of a technical issue.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Washboard Union to kickoff Sylvan Lake’s bull riding weekend

The Town of Sylvan Lake recently announced the country band would play, Nov. 14. Tickets on sale now

Lacombe Corn Maze celebrates 20 years in central Alberta

Kraay Family Farms will be celebrating the occasion all season

PHOTO: Sylvan Lake business hosts free breakfast for Westerner Days

CWC Energy Services hosted a free pancake breakfast Thursday morning

Community mourns the deaths of two Maskwacis toddlers

Siblings found drowned on family’s property

Water Balance in the Sylvan Lake Watershed

The Sylvan Lake Watershed Stewardship Society submits a weekly column about the lake

Fashion Fridays: 5 casual summer dress styles

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

Bashaw seed cleaning plant holds official opening

New facility operating well since January

Couple found dead along northern B.C. highway in double homicide

Woman from the U.S. and man from Australia found dead near Liard Hot Springs

Bank of Canada lowers qualifying rate used in mortgage stress tests

Home sales softened last year after the federal government introduced new stress test rules for uninsured mortgages

Wetaskiwin RCMP investigate indecent act at By The Lake Park

Complaint said man exposed himself in Wetaskiwin

$900M settlement reached in class action on sexual misconduct in Canadian military

After facing criticism, the government moved to begin settlement proceedings in early 2018

Chiefs honour Indigenous leader wrongfully hanged in B.C. 154 years ago today

Chief Joe Alphonse says they want his remains returned to his homeland in B.C.’s Cariboo region

Wetaskiwin RCMP investigate attempted armed robbery

Police seek information about alleged attack and identify suspect

Scrapie, a disease related to mad cow, found in two flocks of sheep in Alberta

Health Canada says there is no known link between scrapie and human health

Most Read