Ottawa will create a new digital platform to help process immigration applications more efficiently after the COVID-19 pandemic underscored the need for a shift to a digital system. THE CANADIAN PRESS/Frank Gunn

Ottawa will create a new digital platform to help process immigration applications more efficiently after the COVID-19 pandemic underscored the need for a shift to a digital system. THE CANADIAN PRESS/Frank Gunn

Ottawa to create new system to tackle delays in processing immigration applications

The federal government pledged in the 2021 budget to spend $428.9 million over the next five years to deliver the platform

Ottawa says it will create a new digital platform to help process immigration applications more quickly after the COVID-19 pandemic underscored the need for a faster shift to a new system.

The federal government pledged in the 2021 budget to spend $428.9 million over the next five years to deliver the platform that would gradually replace the existing case management system.

The new platform will launch in 2023 to improve application processing and provide more support for applicants, the government said.

Alexander Cohen, a spokesman for Immigration Minister Marco Mendicino, said the new system is part of a wider shift towards digital platforms across the department and government.

“(This new) platform will ensure that our immigration system can efficiently handle the increasing number of cases,” he said. “It will reduce the use of paper applications and be simpler and easier for applicants.”

Robert Falconer, a researcher at the University of Calgary School of Public Policy, said the processing rate of permanent residency applications has been declining over the last six years.

Falconer said an analysis of government data shows that the number of received permanent residency applications was 34 per cent higher than the number of finalized applications last year.

In 2019, he said, that figure was 21 per cent.

Cohen said intake of applications has significantly increased over the past few years.

“There are just more applications than ever before and so we’re only going to process as many applications as there are spaces for in the (immigration) plan.”

The department has launched an online application portal that allows some permanent residency applicants to apply digitally, Cohen said.

While the portal will eventually expand to all permanent residency programs, it is now available to a random selection of applicants in seven programs, he said.

Falconer said there are around 120 immigration programs in Canada and close to half of them require applicants to fill out paper-based applications.

COVID-19 restrictions probably made it more challenging for immigration officers to process applications, especially paper-based applications, he said.

He said officers would have to travel to a central receiving location to pick up the applications or find a way to have them mailed securely to their homes.

Falconer added the government has recently created several new programs under the economic immigration class, including one to allow Hong Kong residents to immigrate to Canada and another to enable temporary residents including international students to apply for permanent status.

“Using the economic class as a catch-all, when there’s already a lot of paper-based applicants, I think, can put a lot more stress and confusion and complexity on economic class immigration officers,” he said.

“Each new public policy, there are going to be specific requirements there, and the more requirements we have for officers, the slower it means the applications will (be processed).”

Improving the integration between the federal immigration system with the provincial nomination systems should also be a priority, Falconer said.

“We have 10 different provinces, each with their own paper-based application processes or electronic systems,” he said.

“Alberta for a long time — my home province here — their provincial nomination system was purely paper-based. But then, in the past couple years, they decided to integrate their provincial nominee system with the Canadian federal government system.”

He said almost half of all immigrants who arrive in Canada under economic class programs come through sub-provincial programs.

“The actual larger issue here, I would say, is actually federalism, and maybe to align the provincial and federal governments on the issue of immigration,” he said.

Andrew Griffith, a former director of citizenship and multiculturalism at the Immigration Department, said it has tried to simplify the process recently by allowing more online transmission of documents.

“These changes are not that easy to implement overnight,” he said.

Griffith said Ottawa’s promise to spend close to a half billion dollars to put in place a new immigration application processing system will be an interesting one to watch because implementing big IT projects presents challenges for the government.

The department should find ways to get rid of any duplication and overlap that may exist in the current immigration system, he said.

“Do we need all those steps? Can some of these steps be automated? Can we use (artificial intelligence) to make determinations?”

Cohen said the immigration department launched in 2018 two pilot projects using computer analytics to help immigration officers triage some online visa applications.

“This computer analytics technology analyzes data and recognizes patterns in applications to help identify routine and complex cases,” he said.

“The goal is to help officers to identify applications that are routine and straightforward for thorough but faster processing, and to triage files that are more complex for a more extensive review.”

He said all decisions on every application are made by a visa officer in all cases and the department’s artificial intelligence tools are not used to render decisions.

“We’re always looking to leverage technology to improve the process for Canadians and those who wish to come here.”

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Immigration

Just Posted

The Government of Alberta identified 115 new COVID-19 cases Sunday, bringing the provincial total to 3,089.
(Black Press file photo)
Alberta reports 100 new cases of COVID-19

The Central zone sits at 218 active cases

The Government of Alberta identified 115 new COVID-19 cases Sunday, bringing the provincial total to 3,089.
(Black Press file photo)
Red Deer drops to 71 active cases of COVID-19

Province adds 127 new cases of the virus

Police officers and their dogs undergo training at the RCMP Police Dog Services training centre in Innisfail, Alta., on Wednesday, July 15, 2015. Mounties say they are searching for an armed and dangerous man near a provincial park in northern Alberta who is believed to have shot and killed a service dog during a police chase. THE CANADIAN PRESS/Jeff McIntosh
RCMP search for armed man in northern Alberta after police dog shot and killed

Cpl. Deanna Fontaine says a police service dog named Jago was shot during the pursuit

Alberta now has 2,336 active cases of COVID-19, with 237 people in hospital, including 58 in intensive care. (Black Press file photo)
Red Deer down to 73 active cases of COVID-19, lowest since early November

The Central zone has 253 active cases of the virus

(Black Press File Photo)
Sylvan Lake RCMP charge youth with weapons offences

The public helped to identify the individual involved in an incident at the pier earlier this month

Marco Mendicino, Minister of Immigration, Refugees and Citizenship during a press conference in Ottawa on Thursday, May 13, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Canada to welcome 45,000 refugees this year, says immigration minister

Canada plans to increase persons admitted from 23,500 to 45,000 and expedite permanent residency applications

FILE – Most lanes remain closed at the Peace Arch border crossing into the U.S. from Canada, where the shared border has been closed for nonessential travel in an effort to prevent the spread of the coronavirus, Thursday, May 7, 2020, in Blaine, Wash. The restrictions at the border took effect March 21, while allowing trade and other travel deemed essential to continue. (AP Photo/Elaine Thompson)
Feds to issue update on border measures for fully vaccinated Canadians, permanent residents

Border with U.S. to remain closed to most until at least July 21

Blair Lebsack, owner of RGE RD restaurant, poses for a portrait in the dining room, in Edmonton, Friday, June 18, 2021. Canadian restaurants are having to find ways to deal with the rising cost of food. THE CANADIAN PRESS/Jason Franson
Canadian restaurateurs grapple with rising food costs, menu prices expected to rise

Restaurants are a low margin industry, so there’s not a lot of room to work in additional costs

Orange shirts, shoes, flowers and messages are displayed on the steps outside the legislature in Victoria, B.C., on Tuesday, June 8, 2021 following a ceremony hosted by the Songhees and Esquimalt First Nations in honour of the 215 residential school children whose remains have been discovered buried near the facility in Kamloops, B.C. THE CANADIAN PRESS/Chad Hipolito
Alberta city cancels Canada Day fireworks at site of former residential school

City of St. Albert says that the are where the display was planned, is the site of the former Youville Residential School

Barbara Violo, pharmacist and owner of The Junction Chemist Pharmacy, draws up a dose behind vials of both Pfizer-BioNTech and Oxford-AstraZeneca COVID-19 vaccines on the counter, in Toronto, Friday, June 18, 2021. An independent vaccine tracker website founded by a University of Saskatchewan student says just over 20 per cent of eligible Canadians — those 12 years old and above — are now fully vaccinated. THE CANADIAN PRESS/Nathan Denette
At least 20% of eligible Canadians fully vaccinated, 75% with one dose: data

Earlier projections for reopening at this milestone didn’t include Delta variant

This undated file photo provided by Ernie Carswell & Partners shows the home featured in the opening and closing scenes of The Brady Bunch in Los Angeles. Do you know the occupation of Mike Brady, the father in this show about a blended family? (Anthony Barcelo/Ernie Carswell & Partners via AP, File)
QUIZ: A celebration of dad on Father’s Day

How much do you know about famous fathers?

A dose of the Pfizer-BioNTech COVID-19 vaccine is pictured at a vaccination site in Vancouver Thursday, March 11, 2021. THE CANADIAN PRESS/Jonathan Hayward
NACI advice to mix vaccines gets varied reaction from AstraZeneca double-dosers

NACI recommends an mRNA vaccine for all Canadians receiving a second dose of a COVID-19 vaccine

Bruce Springsteen performs at the 13th annual Stand Up For Heroes benefit concert in support of the Bob Woodruff Foundation in New York on Nov. 4, 2019. (Greg Allen/Invision/AP)
Canadians who got AstraZeneca shot can now see ‘Springsteen on Broadway’

B.C. mayor David Screech who received his second AstraZeneca dose last week can now attend the show

Most Read